We strive to render excellent care to you and the rest of our patients and clients. Your care and treatment is a priority to us. We also ask that you respect your therapist’s time and expertise as well.
Please arrive on time for your appointment. Late arrivals may have to wait, and may not receive a full treatment.
We reserve the right to postpone treatment for those under the influence of drugs or alcohol.
Please inform us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment. This allows us to offer this appointment slot to other patients who may have an immediate need to our care.
All appointments that are cancelled less than 24 hours before the scheduled session, and all unattended sessions will be charged for at the minimum rate on our sliding scale: £30.
We will waive the cancellation fee in the following circumstances:
- Going into labour.
- Serious accident or illness to yourself or your dependants which requires immediate medical attention.
- Covid-19 / isolating etc.
If you think that there are other circumstances that we have omitted from our list of exceptions, or you would like to discuss any aspect of our terms and cancellation policy, please get in touch with us.
The Bright Room Team
