Our Cancellation Policy
At Bright Room Community Acupuncture, we understand that circumstances may arise that require you to reschedule or cancel your appointment. We value your time as well as the time of our healthcare professionals, and therefore, we have established the following cancellation policy:
Notice Period: We require a minimum of 24 hours’ notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient in need of care.
Cancellation Fees: If you fail to provide the required notice or do not show up for your appointment, a cancellation fee may be applied. The cancellation fee helps us cover the costs associated with the unused appointment slot and helps ensure that we can continue providing quality care to all our patients.
Cancellation Fee Amount: The cancellation fee will £30.
Appointment Reminders: We provide appointment reminders via email, to help you remember your scheduled appointment. However, it remains your responsibility to keep track of your appointments and provide timely notice if any changes are required.
Rescheduling: If you need to reschedule your appointment, please contact our clinic as soon as possible. We will make every effort to accommodate your request and find a mutually convenient alternative appointment time.
Emergency Situations: We understand that emergencies can happen, and we will take such situations into consideration. If you have a genuine emergency that prevents you from providing the required notice, please contact us as soon as possible to discuss your circumstances.
Please note that repeated cancellations or failure to comply with this policy may result in restrictions or limitations on future appointment bookings.
If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact us: Contact details.
Information We Collect:
- Personal Information: We may collect personal information such as your name, address, contact details, date of birth, medical history, and health-related information when you visit our clinic or use our services. This information is necessary for providing healthcare services and ensuring your well-being.
- Contact Information: We may collect your contact information, including your email address, phone number, and mailing address, for communication purposes, appointment reminders, and sending relevant information.
- Payment Information: If you make payments for services, we may collect your payment details, including credit card information, to process payments and maintain financial records.
Use of Personal Information:
- Provision of Services: We may use your personal information to provide medical services, diagnose medical conditions, deliver healthcare, and communicate with you regarding your health-related matters.
- Appointment Management: We may use your contact information to schedule appointments, send appointment reminders, and communicate changes or updates to your appointments.
- Communication: We may use your contact information to send relevant healthcare information, newsletters, updates, and promotional offers that we believe may be of interest to you. You have the right to opt-out of receiving such communications.
- Legal Obligations: We may process personal information to comply with legal obligations, such as maintaining medical records, handling insurance claims, and fulfilling regulatory requirements.
Sharing of Personal Information:
- Healthcare Professionals: We may share your personal information with our healthcare professionals, specialists, or other medical personnel involved in your care for the purpose of providing you with healthcare services.
- Service Providers: We may engage third-party service providers to assist us in delivering our services, such as appointment scheduling, billing, and IT support. These service providers are bound by confidentiality and data protection obligations.
- Legal Requirements: We may disclose personal information when required by law, court order, or governmental authority to protect our legal rights, comply with legal processes, or defend against legal claims.
- We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
- We regularly review and update our security practices to ensure the confidentiality and integrity of personal information.
- We retain your personal information for as long as necessary to provide healthcare services, comply with legal obligations, resolve disputes, and enforce our agreements.
- You have the right to access, correct, and update your personal information held by us.
- You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
- You have the right to withdraw your consent to the processing of your personal information at any time.
- You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have not handled your personal information in accordance with applicable data protection laws.